Thank you for your interest in BulletProof FTP Server.
Below is a list of HOWTO articles that have been written over the years to help customers in getting up and running with BulletProof FTP Server. Note: Some of the screen-shots show older versions of the software. The UI hasn’t changed much between different versions, but you might find some of the buttons labeled differently than what appears.
It’s VERY common that people think only one-port is needed for ftp (default: tcp/ip 21). However, this is not true.
FTP requires at least two ports, one for the control-port (used to login and issue commands, default tcp/ip 21) and a data-port (default tcp/ip 30000 to 30100). One data-port is needed for every concurrent data-connection, for this reason we suggest using a range of 100 ports which will handle most needs.
BPFTP Server has the ability to operate as a Windows System Service aka SERVICE-MODE (HOWTO).
This is essentially, the same as the normal GUI-MODE that you are used to seeing when you login to the computer and run the application, however it’s running under Session-0 (Windows System Service) and all GUI operations are hidden. This can make it more difficult to diagnose issues, as the software can only respond via the Windows Event Viewer (start, view) and the BPFTP Server Log (Settings -> Logging -> Settings -> “Saved Log-File Location”).
But, why is it not responding or is stuck at 100% ?!?!
I don’t immediately know the answer to this, the software doesn’t have any known problems which would cause this.. so we need to look at the environment, conditions and logs coming back from the software. It’s possible that there’s a network share that isn’t responding (the most likely issue), it’s also possible you’ve encountered an issue, in either case, we need more information…
When encountering a problem with running in SERVICE-MODE, it’s important to start breaking down the problem:
Look at the Windows System Service under “Windows Logs” -> “Application|System” -> Source=”BulletProof FTP Server”
View the BPFTP Server log file, make sure the software is terminated, so you see the current log. BPFTP Server -> Settings -> Logging -> Settings
Make sure you have the current version of the software, BPFTP Server -> Tools -> Check for Update and/or visit the web-site/changelog
Can you reproduce the error? Try running the software in DEBUG-MODE and send us the *.csl/*.zip. Don’t just email a giant log file… In order for us to find the issue, please perform the operation that reproduces the error, the date/time (so we can find it) and the symptoms of the issue.
LASTLY, and MOST IMPORTANTLY… run the software in the GUI mode, not the SERVICE mode. This will allow the UI to communicate with the desktop, so that you can see what’s going on. This is an absolute must, in order to discover the source of the issue. It doesn’t mean you’ll never be able to run SERVICE mode, only during the testing phase.
Enabling SFTP for a given User-Account simply requires the toggling of the feature for the user-account, and specifying the authentication method. The two methods of authenticating are via Public-Key, Password or both. Optionally, you can specify that the authentication must happen via the keyboard.
Enabling SFTP is very simple and only requires a Private-Key. The Private-Key can be loaded via a file or text which has been copy/paste’d into the software (NOTE: text keys will be stored encrypted in the software).
In some Windows configurations, it might be necessary to enter the license-code via the command-line. Specifically, in Windows Server where “Internet Explorer Enhanced Security” is turned on (More Info: here, here, here, here and here). When IE ESC is turned on, you’ll need to turn it off; this is because the dialog-box that appears for entering your registration code uses the IE WebKit and as a result the links won’t work correctly.
However, you don’t have to disable IE ESC, you can also enter it via the command-line:
1) Start -> Run -> "cmd" (enter)
3) cd "C:\Program Files (x86)\BulletProof FTP Server"
4) Working with a license-code that looks like...
Enter the following command:
bpftpserver.exe QUIETREGISTER John Doe 00012X-8d7DJF2-6F323F-JVQBUA-8DJF3F-28RR4E-02Z6PC-ZXG37G-QBFDH2-NPDPBM-9XS9D9-MPH56G